Privacy Policy

1. Information We Collect

We collect information in the following ways:

• Information you provide directly — such as your name, email address, phone number, business name, and any message details you submit through our contact forms, quote requests, or when you call or email us.
• Service and support information — including details about your device, software, or network that you share with our technicians during a remote IT support session, to the extent necessary to diagnose and resolve your issue.
• Automatically collected information — such as your IP address, browser type, device type, pages visited, and referral source, collected through cookies and similar technologies when you browse our Site.
• Billing information — such as billing address and payment confirmation details, processed securely through our third-party payment processors. We do not store full credit card numbers on our own servers.

2. Contact Forms

Forms on our Site are processed through Formspree, a third-party form submission service. When you submit a contact form, quote request, or support request, the information you enter is transmitted securely to Formspree and then delivered to our team via email. Please review Formspree's privacy policy for details on how they handle submitted data.

3. Cookies

We use cookies and similar tracking technologies to operate and improve our Site, remember your preferences, and understand how visitors use our pages. You can control or disable cookies through your browser settings; however, doing so may affect certain features of the Site.

4. Analytics

We may use third-party analytics tools to collect aggregated, non-identifying information about how visitors interact with our Site, such as page views and session duration. This helps us understand what content is useful and improve our Site's performance and design.

5. How We Use Your Information

• To respond to inquiries, quote requests, and support requests.
• To deliver, maintain, and improve our website development and IT support Services.
• To send service-related communications, such as appointment confirmations and invoices.
• To send occasional marketing communications, which you may opt out of at any time.
• To detect, prevent, and address technical issues, fraud, or security concerns.

6. Third-Party Services

We work with trusted third-party providers to operate our business, including form processing (Formspree), hosting providers, payment processors, and remote support software. These providers only receive the information necessary to perform their function and are not authorized to use your information for any other purpose.

7. Data Protection

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information, and to opt out of marketing communications at any time. To exercise any of these rights, contact us using the information below.

9. Children's Privacy

Our Site and Services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our Site or Services after changes are posted constitutes acceptance of the revised policy.

11. Contact Information

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Email: support@skyvorasvcs.com
• Phone: +1 (307) 288-2776